Privacy policy
PRIVACY POLICY
This Privacy Policy describes how PHORA (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from phora.online (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce our terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number
- Account information including your username, password, security questions
- Customer support information including the information you choose to include in communications with us, for example, when sending a message
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). This may include information about how you access and use our Site and account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including our service providers and partners. For example, our payment and delivery partners may provide us with information related to your interactions with our Services.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
HOW WE USE YOUR PERSONAL INFORMATION
- Providing Products and Services. We use your personal information to provide you with the Services, including processing your payments, fulfilling your orders, and providing you with related customer service.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may involve using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
- Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
COOKIES
Like many websites, we use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. This allows us to remember your preferences, understand how you interact with our Site, and improve our Services over time.
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie section. Please note that most browsers automatically accept cookies. If you would like to opt out, you may be able to do so through your browser settings.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose your personal information to service providers who perform services on our behalf, such as:
- Payment processors and financial institutions to process your payment and complete your order
- Shipping and delivery companies to deliver your order
- Shopify, which provides the e-commerce platform that enables us to sell our products and services to you
- Marketing and advertising partners to help us understand and improve our marketing campaigns
We may also disclose your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
YOUR RIGHTS
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.
- Right to Access/Know. You may have a right to request access to the personal information that we hold about you.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right to Opt-Out. You may have a right to opt out of the use of your personal information for certain marketing purposes.
You may exercise any of these rights by contacting us using the contact details provided below.
DATA RETENTION
We keep your personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, as long as we have a valid legal basis to do so, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
CHILDREN'S DATA
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the contact details below to request that it be deleted.
SECURITY AND ACCURACY
We implement reasonable security measures designed to protect your personal information. However, no security system is impenetrable, and we cannot guarantee the absolute security of your personal information.
CONTACT
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at phora.online.11@gmail.com or by mail using the details provided below:
PHORA
Egypt
Email: phora.online.11@gmail.com
Phone: 01045143720