Refund policy
At PHORA, customer satisfaction matters to us. Please read our return and refund terms below.
Return Window
You may request a return or exchange within 14 days of receiving your order. After this period, we are unable to offer a refund or exchange.
Eligibility for Returns
- The item must be unused, in its original condition, and in the original packaging.
- You must provide proof of purchase (order number or receipt).
- Items that are damaged due to misuse are not eligible for return.
Cash on Delivery Orders
If you place an order using Cash on Delivery and refuse to accept the shipment upon arrival, the customer is responsible for the outbound shipping cost incurred by that delivery attempt. This amount may be deducted from any future refund or charged separately.
How to Request a Return
To start a return, please contact us at phora.online.11@gmail.com with your order number and the reason for the return. We will guide you through the next steps.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within a reasonable timeframe.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at phora.online.11@gmail.com with photos of the product so we can resolve the issue quickly, at no additional cost to you.